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West Bank

Residential Home

West Bank is an impressive Victorian house situated near the historic town of Ross-on-Wye, an Area of Outstanding Natural Beauty.

The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with our residents in summer months.

Carehome Awards

Exciting offers at West Bank

Summer Respite:
Book 4 Weeks of Respite Care and Enjoy Your Fourth Week Free

Permanent Residency:
Get 10% off your first 6 months’ fees when you join us as a permanent resident.

Please contact us for more details or to arrange a visit. We’d love to welcome you!

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>> About the Home

>> Types of Care

>> Staff

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About the Home

Accommodation

Our traditional home is comfortable and restful, catering to 42 residents with the majority of rooms en suite.

The gardens are well kept, with the aid of some of the greener fingered residents, and are enjoyed by all in the spring and summer.

Activities

Our activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy. Games, singalong, arts & crafts and bingo are favourites amongst the residents. We recognise the need to adapt our activities to the needs of all individuals and so we also provide one-on-one activities for those who are less agile or prefer to spend more time in their room.

Cuisine

Our well-balanced varied menus are created by our experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences and often receive compliments from residents and visitors alike.

Types of Care

Residential Care

Residential care is for older people who are finding it increasingly difficult to manage at home without additional help and support.

Residents will not only be supported with personal care but our devoted staff will take over all the everyday tasks of laundry, cooking, gardening and housekeeping, allowing the residents more time to relax and enjoy themselves in a comfortable and safe environment.

It is our priority to make everything as seamless as possible in the moving process so that your loved one maintains their independence, dignity and identity at all times. Choosing the right care home for a loved one can be an overwhelming task and we will be there to support you throughout the whole process. We encourage friends and family to visit as often as they can and everyone is of course invited to come along to the parties and events we regularly hold for the residents.

At Buckland Care we take time to get to know each resident, tailoring the care we provide to suit each individual person. Our dedicated team is proud of the facilities available to residents, and work hard to ensure they retain as much independence as possible but rest assured, we will be there 24 hours a day should they need us.

Dementia Care

Choosing a care home for someone living with dementia is a major decision. You need to be sure that your loved one will be in an understanding, nurturing environment with professionals who have the experience and knowledge to safely care for them.

At all Buckland Care homes that is exactly what we offer. We do everything we can to make our residents feel at ease, with tailored features for those living with dementia. Every carer is trained to care for dementia patients and our homes have been adapted to aid those living with a dementia-related illness.

Respite Care

Buckland Care homes provide respite care for people who may only require a short stay in a care home. Respite care is an invaluable service for those who care full-time for their loved ones, providing them with a chance to take a break from daily responsibilities.

Some residents use it as a way to trial the home before moving in full term, to see if they will feel settled and at home. The length of time residents stay is flexible and can be anything from a week to a few months. We will work with you and deliver a high level of professional care to all residents no matter how long they are staying with us.

Day Care

In all of our homes at Buckland Care, we offer day care for those who wish to socialise with their peers and be looked after during the day but return to their own home in the evening.

The benefits of this are plentiful: allowing full time carers to rest; socialising with like-minded people and keeping the body and mind active; relieving oneself of the hassle of personal care and home-cooked meal preparation; a simple change of scene. With our welcoming staff on hand all day, individuals can feel safe and secure within our friendly care homes and enjoy a different environment to their own home.

Staff

Our expertly trained staff work hard to maintain the dignity and the respect of the residents and are all encouraged to be trained in dementia care. We work as a team, supporting not only the residents and each other, but residents’ families and friends too, in a time which can be difficult for all.

  • Judy Powell
    Registered Manager

    Judy has worked at West Bank since 1994, progressing to become the Registered Manager in 2006.

    She has four children and four grandchildren, aged between 5 and 15 and between them they take up most of her leisure time! She also enjoys swimming, gardening and reading.

  • Lynne Darker
    Deputy Manager

    Lynne has worked in the care industry since the age of 22, working both in elderly care and adults with learning disabilities. She worked her way up from being a Carer to a Deputy Manager and joined West Bank in April 2018.
    Lynne has been married for 34 years and has one daughter who is a midwife and two granddaughters aged 3 and 4.

  • Cheyne Masterten-Smith
    Administrator

    Cheyne moved to the UK from South Africa in November 2023 and quickly joined the team at West Bank as Administrator. She has a wealth of administrative and accounting experience having worked in a number of roles in South Africa. Interestingly, she also worked with a herd of 30 horses delivering corporate team building workshops and horse psychotherapy. Cheyne is passionate about the power of connection and communication and brings with her to work her furry Jack Russell who spends the days snoozing under her desk and receiving cuddles from the residents of West Bank!

Over the past 7 years, mum has been cared for by a dedicated, caring team of professionals. You have treated her with respect, dignity, kindness and good humour. Mum has always been clean, tidy, well fed and content. It has given us great peace of mind knowing she was always being so well cared for by good, local people.

Geoff & Chris Peacock

News & Events

The latest from Facebook

West Bank Residential Home

1 week ago

West Bank Residential Home
☕ “Cheers to a great session! 💪☕ Nothing like a well-earned cuppa after all that exercise!” 😊 ... See MoreSee Less

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West Bank Residential Home

1 week ago

West Bank Residential Home
⚽️ FRIDAY = ARMCHAIR EXERCISE! ⚽️Friday means another visit from the Ross Outreach Programme for our armchair exercise session — and, as always, plenty of laughter along the way! 😂A huge thank you to Jim. Your dedication to this community programme and the encouragement you give our residents is truly appreciated. ❤️Today everyone was stretching, reaching, kicking and working those muscles — including a few muscles we think had been forgotten about! 😂 One of the exercises involves lifting and controlling a ball using the legs, helping to strengthen the legs, core and abdominal muscles, as well as encouraging coordination and movement.And today’s champion was Pat! 🏆⚽️ She was absolutely unstoppable… we practically had to tell her to put the ball down and give everyone else a chance! 😂😂A brilliant session that proves exercise can be good for the body and great fun too. 💪🥰⚽️ ... See MoreSee Less

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West Bank Residential Home

1 week ago

West Bank Residential Home
🌸 A Little Practice Goes a Long Way 🌸Mo, Pam and Doll enjoyed a relaxing flower arranging session as they practised their skills ahead of taking part in St Mary’s Church Flower Festival later this month. 💐With careful hands, plenty of concentration and lots of smiles, the ladies began preparing flowers and sharing ideas. It was a lovely afternoon spent chatting, creating and enjoying each other’s company.We won’t give too much away just yet… but we’re all very excited about our project and can’t wait to share it with everyone once it’s complete! 🌼✨Good luck, ladies – you’re off to a wonderful start! 💚#WestbankLife #FlowerFestival #CreativeMoments #MakingMemories #CommunityConnections #StMarysChurch ... See MoreSee Less

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West Bank Residential Home

1 week ago

West Bank Residential Home
🎉 Happy 93rd Birthday, Francis! 🎂🥳Today we are celebrating a truly remarkable gentleman – 93 years young and still as sharp as a 21-year-old! 💙Although Francis is only with us at Westbank for a short time on respite, he has already made a lasting impression on everyone. With his warm smile, quick wit and wonderful sense of humour, he’s become a much-loved part of our Westbank family.Francis is one of those special gentlemen who represents a generation built on kindness, resilience, respect and hard work. A true gentleman in every sense of the word, he has countless stories to tell and always has time for a chat, leaving everyone smiling.Today we celebrated with family, friends, plenty of laughter and, of course, a delicious birthday cake. Seeing Francis’s smile said it all.From everyone at Westbank Residential Home, thank you for allowing us to share this very special birthday with you. It has been a privilege to celebrate your 93rd birthday together, and we hope your respite stay has been filled with happy memories, friendship and smiles.Happy 93rd Birthday, Francis! 🎈❤️ You’re proof that age is just a number, and that a kind heart and a sharp mind never go out of style.#HappyBirthdayFrancis #93YearsYoung #WestbankFamily #RespiteCare #ATrueGentleman #MakingMemories #AgeIsJustANumber ... See MoreSee Less

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West Bank Residential Home

2 weeks ago

West Bank Residential Home

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Contact

Please do not hesitate to get in touch, we'd love to hear from you.

Phone:
01989 562741

Email:

westbank@bucklandcare.co.uk

Address:
Walford Road, Ross on Wye, Herefordshire HR9 5PQ

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      West Bank, Walford Rd, Ross-on-Wye HR9 5PQ, UK
      Buckland Care
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