West Bank

Residential Home

West Bank is an impressive Victorian house situated near the historic town of Ross-on-Wye, an Area of Outstanding Natural Beauty.

The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with our residents in summer months.

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About the Home


Our traditional home is comfortable and restful, catering to 42 residents with the majority of rooms en suite.

The gardens are well kept, with the aid of some of the greener fingered residents, and are enjoyed by all in the spring and summer.


Our activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy. Games, singalong, arts & crafts and bingo are favourites amongst the residents. We recognise the need to adapt our activities to the needs of all individuals and so we also provide one-on-one activities for those who are less agile or prefer to spend more time in their room.


Our well-balanced varied menus are created by our experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences and often receive compliments from residents and visitors alike.

Types of Care

Residential Care

Residential care is for older people who are finding it increasingly difficult to manage at home without additional help and support.

Residents will not only be supported with personal care but our devoted staff will take over all the everyday tasks of laundry, cooking, gardening and housekeeping, allowing the residents more time to relax and enjoy themselves in a comfortable and safe environment.

It is our priority to make everything as seamless as possible in the moving process so that your loved one maintains their independence, dignity and identity at all times. Choosing the right care home for a loved one can be an overwhelming task and we will be there to support you throughout the whole process. We encourage friends and family to visit as often as they can and everyone is of course invited to come along to the parties and events we regularly hold for the residents.

At Buckland Care we take time to get to know each resident, tailoring the care we provide to suit each individual person. Our dedicated team is proud of the facilities available to residents, and work hard to ensure they retain as much independence as possible but rest assured, we will be there 24 hours a day should they need us.

Dementia Care

Choosing a care home for someone living with dementia is a major decision. You need to be sure that your loved one will be in an understanding, nurturing environment with professionals who have the experience and knowledge to safely care for them.

At all Buckland Care homes that is exactly what we offer. We do everything we can to make our residents feel at ease, with tailored features for those living with dementia. Every carer is trained to care for dementia patients and our homes have been adapted to aid those living with a dementia-related illness.

Respite Care

Buckland Care homes provide respite care for people who may only require a short stay in a care home. Respite care is an invaluable service for those who care full-time for their loved ones, providing them with a chance to take a break from daily responsibilities.

Some residents use it as a way to trial the home before moving in full term, to see if they will feel settled and at home. The length of time residents stay is flexible and can be anything from a week to a few months. We will work with you and deliver a high level of professional care to all residents no matter how long they are staying with us.

Day Care

In all of our homes at Buckland Care, we offer day care for those who wish to socialise with their peers and be looked after during the day but return to their own home in the evening.

The benefits of this are plentiful: allowing full time carers to rest; socialising with like-minded people and keeping the body and mind active; relieving oneself of the hassle of personal care and home-cooked meal preparation; a simple change of scene. With our welcoming staff on hand all day, individuals can feel safe and secure within our friendly care homes and enjoy a different environment to their own home.


Our expertly trained staff work hard to maintain the dignity and the respect of the residents and are all encouraged to be trained in dementia care. We work as a team, supporting not only the residents and each other, but residents’ families and friends too, in a time which can be difficult for all.

  • Judy Powell
    Registered Manager

    Judy has worked at West Bank since 1994, progressing to become the Registered Manager in 2006.

    She has four children and four grandchildren, aged between 5 and 15 and between them they take up most of her leisure time! She also enjoys swimming, gardening and reading.

  • Lynne Darker
    Deputy Manager

    Lynne has worked in the care industry since the age of 22, working both in elderly care and adults with learning disabilities. She worked her way up from being a Carer to a Deputy Manager and joined West Bank in April 2018.
    Lynne has been married for 34 years and has one daughter who is a midwife and two granddaughters aged 3 and 4.

  • Care Homes Ross-on-Wye
    Joanne Pattinson

    Jo has been working at the home for the last six years as the Administrator and she is also has achieved her NVQ 2 in Health & Social Care. She lives with her daughter and little Jack Russell and she enjoys socialising and spending time in her garden in the spring and summer months.

Over the past 7 years, mum has been cared for by a dedicated, caring team of professionals. You have treated her with respect, dignity, kindness and good humour. Mum has always been clean, tidy, well fed and content. It has given us great peace of mind knowing she was always being so well cared for by good, local people.

Geoff & Chris Peacock

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Please do not hesitate to get in touch, we'd love to hear from you.

01989 562741



Walford Road, Ross on Wye, Herefordshire HR9 5PQ

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