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West Bank

Residential Home

West Bank is an impressive Victorian house situated near the historic town of Ross-on-Wye, an Area of Outstanding Natural Beauty.

The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with our residents in summer months.

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About the Home

Accommodation

Our traditional home is comfortable and restful, catering to 42 residents with the majority of rooms en suite.

The gardens are well kept, with the aid of some of the greener fingered residents, and are enjoyed by all in the spring and summer.

Activities

Our activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy. Games, singalong, arts & crafts and bingo are favourites amongst the residents. We recognise the need to adapt our activities to the needs of all individuals and so we also provide one-on-one activities for those who are less agile or prefer to spend more time in their room.

Cuisine

Our well-balanced varied menus are created by our experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences and often receive compliments from residents and visitors alike.

Types of Care

Residential Care

Residential care is for older people who are finding it increasingly difficult to manage at home without additional help and support.

Residents will not only be supported with personal care but our devoted staff will take over all the everyday tasks of laundry, cooking, gardening and housekeeping, allowing the residents more time to relax and enjoy themselves in a comfortable and safe environment.

It is our priority to make everything as seamless as possible in the moving process so that your loved one maintains their independence, dignity and identity at all times. Choosing the right care home for a loved one can be an overwhelming task and we will be there to support you throughout the whole process. We encourage friends and family to visit as often as they can and everyone is of course invited to come along to the parties and events we regularly hold for the residents.

At Buckland Care we take time to get to know each resident, tailoring the care we provide to suit each individual person. Our dedicated team is proud of the facilities available to residents, and work hard to ensure they retain as much independence as possible but rest assured, we will be there 24 hours a day should they need us.

Dementia Care

Choosing a care home for someone living with dementia is a major decision. You need to be sure that your loved one will be in an understanding, nurturing environment with professionals who have the experience and knowledge to safely care for them.

At all Buckland Care homes that is exactly what we offer. We do everything we can to make our residents feel at ease, with tailored features for those living with dementia. Every carer is trained to care for dementia patients and our homes have been adapted to aid those living with a dementia-related illness.

Respite Care

Buckland Care homes provide respite care for people who may only require a short stay in a care home. Respite care is an invaluable service for those who care full-time for their loved ones, providing them with a chance to take a break from daily responsibilities.

Some residents use it as a way to trial the home before moving in full term, to see if they will feel settled and at home. The length of time residents stay is flexible and can be anything from a week to a few months. We will work with you and deliver a high level of professional care to all residents no matter how long they are staying with us.

Day Care

In all of our homes at Buckland Care, we offer day care for those who wish to socialise with their peers and be looked after during the day but return to their own home in the evening.

The benefits of this are plentiful: allowing full time carers to rest; socialising with like-minded people and keeping the body and mind active; relieving oneself of the hassle of personal care and home-cooked meal preparation; a simple change of scene. With our welcoming staff on hand all day, individuals can feel safe and secure within our friendly care homes and enjoy a different environment to their own home.

Staff

Our expertly trained staff work hard to maintain the dignity and the respect of the residents and are all encouraged to be trained in dementia care. We work as a team, supporting not only the residents and each other, but residents’ families and friends too, in a time which can be difficult for all.

  • Judy Powell
    Registered Manager

    Judy has worked at West Bank since 1994, progressing to become the Registered Manager in 2006.

    She has four children and four grandchildren, aged between 5 and 15 and between them they take up most of her leisure time! She also enjoys swimming, gardening and reading.

  • Lynne Darker
    Deputy Manager

    Lynne has worked in the care industry since the age of 22, working both in elderly care and adults with learning disabilities. She worked her way up from being a Carer to a Deputy Manager and joined West Bank in April 2018.
    Lynne has been married for 34 years and has one daughter who is a midwife and two granddaughters aged 3 and 4.

  • Cheyne Masterten-Smith
    Administrator

    Cheyne moved to the UK from South Africa in November 2023 and quickly joined the team at West Bank as Administrator. She has a wealth of administrative and accounting experience having worked in a number of roles in South Africa. Interestingly, she also worked with a herd of 30 horses delivering corporate team building workshops and horse psychotherapy. Cheyne is passionate about the power of connection and communication and brings with her to work her furry Jack Russell who spends the days snoozing under her desk and receiving cuddles from the residents of West Bank!

Over the past 7 years, mum has been cared for by a dedicated, caring team of professionals. You have treated her with respect, dignity, kindness and good humour. Mum has always been clean, tidy, well fed and content. It has given us great peace of mind knowing she was always being so well cared for by good, local people.

Geoff & Chris Peacock

News & Events

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West Bank Residential Home

2 days ago

West Bank Residential Home
🎁✨ Christmas Shoebox Appeal – Reminder! ✨There’s still time to spread a little kindness and joy this Christmas! 🌟We’re collecting care packages for women and families supported by West Mercia Women’s Aid — and every shoebox makes a difference. ❤️🧴 What to include: • Toiletries (shampoo, shower gel, deodorant, toothpaste) • Warm socks, gloves, or scarves • Stocking fillers or snacks • A kind message or festive card 🎄📅 Donations needed by: Sunday 8th December📍 Drop-off point: WestbankLet’s come together to make Christmas brighter for those who need it most. 💛#ChristmasShoeboxAppeal #WestbankCommunity #SpreadKindness #WMWA #GiveHope ... See MoreSee Less

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West Bank Residential Home

2 days ago

West Bank Residential Home
🌺 Westbank Remembers 🌺Our residents have been busy this week creating a beautiful remembrance display, filled with handmade poppies, Union flags, and heartfelt messages of respect. They also wrote our very own Westbank Remembrance Poem, reflecting on memories, gratitude, and the importance of honouring those who gave so much.Our Floral Club also created stunning floral tributes for the dining tables, adding a thoughtful and peaceful touch to our remembrance week.Although we were sadly unable to attend the Prospect service today, our residents gathered together to watch the national Remembrance Service from London on TV — a moving and emotional tribute.Tomorrow, we will hold our own special Remembrance Service here at Westbank, where our residents will lay a wreath at the Prospect in honour of all who served and sacrificed.Lest we forget. ❤️🇬🇧#RemembranceDay #westbankremembers #LestWeForget #HonourAndRespect #CommunityRemembrance #floraltribute ... See MoreSee Less

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West Bank Residential Home

4 days ago

West Bank Residential Home
🌟 This Week at Westbank! 🌟Our residents have been busy enjoying a wonderful mix of activities — from Mindful Art creating Remembrance Poppies to Friday Football with the brilliant Ross Juniors Outreach Team! ⚽️We’ve also loved our relaxing “Wake Up with Katie” sessions, getting lost in stories at Book Club, sharing laughs at Knit & Knatter, and taking time for some special one-to-one reminiscing moments. 💬💖It’s been a week full of creativity, connection, and community spirit here at Westbank! ❤️#WestbankLife #CareHomeActivities #RemembrancePoppies #RossJuniors #MindfulMoments #CommunityConnections ... See MoreSee Less

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West Bank Residential Home

7 days ago

West Bank Residential Home
🎁✨ We’re Actively Collecting for Our Christmas Shoebox Appeal! ✨🎁Peggy is here to show you some of the lovely items you could purchase to support our appeal for West Mercia Women’s Aid 💕There are two ways you can help:1️⃣ Fill a shoebox yourself with thoughtful items such as toiletries, warm socks, snacks, stocking fillers for children, and a kind festive message.2️⃣ Donate a few items, and we’ll use them to build complete shoeboxes on your behalf!Every donation, big or small, helps us bring a little warmth and hope to women and families this Christmas 🎄📅 Donations needed by: Sunday 8th December📍 Drop off point: WestbankLet’s make Christmas brighter together ❤️#ChristmasShoeboxAppeal #WestMerciaWomensAid #WestbankCommunity #SpreadKindness ... See MoreSee Less

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West Bank Residential Home

7 days ago

West Bank Residential Home
🌧️ What better way to spend a wet and dreary day than at Westbank! 💅💇‍♀️Our residents enjoyed a relaxing morning of pampering and fresh hairdos, followed by an afternoon of bingo, laughter, and a few lucky winners! 🎱🏆Rain outside, smiles inside — just how we like it at Westbank! ☔💖 ... See MoreSee Less

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Contact

Please do not hesitate to get in touch, we'd love to hear from you.

Phone:
01989 562741

Email:

westbank@bucklandcare.co.uk

Address:
Walford Road, Ross on Wye, Herefordshire HR9 5PQ

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      West Bank, Walford Rd, Ross-on-Wye HR9 5PQ, UK
      Buckland Care
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