We know that choosing a care home for a loved one is akin to entrusting someone with a piece of your heart. It’s a decision steeped in deep care, concern, and, most importantly, trust. At Buckland Care Homes, we understand that trust isn’t simply given; it’s cultivated, nurtured, and earned every single day.
The Foundation of Trust: Experienced, Compassionate Caregivers
Our journey begins with our team, the very heart of Buckland Care Homes. Our team members are experienced compassionate individuals, each bringing a unique blend of empathy, expertise, and genuine affection for those they care for. Our rigorous selection process ensures not just professional excellence but a natural propensity for nurturing relationships. Regular training sessions are the norm, focusing not only on the latest in elderly care but also on the art of listening, understanding, and empathising. It’s like having a family member dedicated to your loved one’s well-being, day in, day out.
Transparency at Every Step
At Buckland Care, transparency isn’t just a policy; it’s our ethos. From the very first visit, families and residents are welcomed into an open dialogue about care plans, daily routines, and any concerns they might have. Our doors (and hearts) are always open, ensuring residents and their families are part of the care journey, every step of the way.
Personalised Care with a Heart
We recognise the individuality of each person who lives with us, understanding that one size never fits all. A care plan, tailor-made to suit the personal needs, preferences, and stories of each resident, ensures they’re not just cared for but cherished, offering reassurance and a deep sense of belonging.
Adhering to CQC Guidelines: A Testament to Our Commitment
At Buckland Care Homes, our dedication to trust and safety is mirrored in our rigorous adherence to the Care Quality Commission (CQC) guidelines. These guidelines are not just rules to follow; they are the cornerstone of our commitment to providing safe, effective, compassionate, and high-quality care. For instance, our ongoing staff training programmes exceed the CQC requirements for safety and care quality, ensuring our team is not only competent but excels in their roles.
We conduct regular internal audits and welcome CQC inspections as opportunities to learn and improve. Feedback from these inspections often highlights our strengths in providing responsive and well-led services.
A Culture of Safety and Wellbeing
Ensuring a safe environment goes beyond physical measures. It’s about creating a space where emotional wellbeing is prioritised, and every resident feels truly at home. Our adherence to CQC guidelines ensures that every aspect of our care – from medication management to personal care routines – is performed with the utmost respect for the dignity and independence of our residents.
Listening and Evolving Together
Our commitment to meeting regulatory standards reflects our broader commitment to listening and evolving in partnership with our residents and their families. Regular feedback sessions, resident and family councils, and open lines of communication ensure that we not only meet but exceed the expectations set forth by the CQC and those we set for ourselves.
Trust at Buckland Care Homes is more than a box-ticking exercise; it’s our way of life. It’s the warmth of a smile, the comfort of a hand-held, the security of expert care, and the peace of knowing your loved one is cared for like one of the family.
In a world that can often feel uncertain, we strive to be a beacon of trust, a place where families can rest assured that their loved ones are not just in good hands but in the best hands, always in alignment with the highest standards of care, safety and respect.
Ready to take the next step together? Let’s chat over a cup of tea. Contact us today. We’re here to answer your questions, offer advice, or just share a moment of connection. Because at Buckland Care, we believe in care that feels like home – warm, welcoming, and wonderfully human.
