Nikki Shalyer has won the Care Home Managers Award for Woodbury, Exmouth & Budleigh for outstanding person-centred care for care home residents.

Ruth Bryant, frailty clinical lead for the Royal Devon University Healthcare NHS Foundation Trust, nominated Nikki, she said: “She has worked tirelessly to turn The Firs into a warm and welcoming home where residents and their happiness are the priority. When walking around and talking to residents, they all talk kindly of Nikki and her daily walkabouts to speak to them all. Nikki is equally responsive to families and creates a positive atmosphere for both residents, families and staff. Nikki genuinely cares about the wellbeing of residents and staff and does everything she can to make the lives of those in her care better. I would like Nikki to have some recognition for the hard work, bright ideas, new ways and joint working protocols that she has put in place over the last few years.”

The award is part of Devon County Council’s new framework for enhanced health project. After finding out she had won Nikki said, “Person-centred care has always been of utmost importance to me and improving the lives of the people who live here is my main aim. Each and every one of our residents deserves the very best. I am so proud of what we have achieved at The Firs and happy that all our hard work is being recognised by external professionals. Thank you to Ruth and her team for their ongoing support.”