Finding the right care home for someone you love is never easy—and when dementia is involved, it can feel even more daunting. It’s not just about ticking boxes. It’s about knowing they’ll be understood, supported, and treated with genuine warmth.
At Willow Bank House in Pershore, near Worcester, dementia care isn’t an afterthought—it’s what we specialise in. And over the years, we’ve spoken to many families who’ve felt overwhelmed by the process of choosing care. This guide is for them, and maybe for you.
Start with their needs, not a checklist
Dementia looks different for everyone. One person might get anxious in new surroundings, while another might need more help with daily tasks. Think about:
What helps them feel calm and reassured
Do they need full-time support, or would respite care help for now?
Are they happiest with familiar routines and spaces?
At Willow Bank, we begin by listening. Every resident’s care plan is shaped around who they are—not just what they need help with.
Don’t just Google—look for homes that live dementia care
Plenty of care homes say they ‘offer dementia care’, but sometimes that just means they accept people with dementia. What you want is a home that’s built around it.
Things to look for:
Are staff trained in dementia-specific care?
Do the spaces feel safe and familiar, not clinical?
Are activities designed with memory and mood in mind?
Our home has a 1950s café, a seaside-themed corridor, and calm, welcoming lounges designed to spark comfort and connection. We even have a corridor made to look like a 1950s high street—complete with a post office and an old-fashioned phone box—offering gentle prompts and a sense of familiarity for our residents.
Visit—and pay attention to the little things
A glossy brochure won’t tell you how it feels. So pop in. Ask questions. Sit quietly and watch.
What to notice:
How do staff speak to residents—are they kind, patient, unrushed?
What are residents doing—are they engaged or withdrawn?
Does the home feel calm, welcoming and relaxed?
At Willow Bank, we always encourage families to visit more than once, at different times of day. You’ll always be welcome.
Ask real questions—don’t be shy
Don’t be afraid to dig deeper. Here are some helpful things to ask:
Environment and Atmosphere
Does the home feel inviting and homely?
Are the care home and grounds well-maintained?
Are the rooms well decorated and personalised?
Is there safe access to a garden or outdoor space?
Staff and Care
Are staff on hand around the clock?
What dementia-specific training do staff have?
How do staff help someone settle if they’re distressed?
Will the same carers support my loved one each day?
Activities and Daily Life
What kinds of activities are offered each day?
How are residents encouraged to join in?
Are hobbies and interests part of daily life?
How are quiet days or ‘off’ days handled with kindness?
Family Involvement
How often are family members updated or included?
Are visitors welcome at any time?
Can families join in for meals, trips or celebrations?
What happens if someone wants to go home?
Food and Mealtimes
Are meals home-cooked and tailored to dietary needs?
Can residents choose where and when they eat?
Is the dining environment calm and social?
Fees and Contracts
What’s included in the fee?
Are there extra charges for things like hairdressing or trips?
Can we arrange a trial stay before committing?
Think about family dynamics too
Dementia doesn’t just affect the person living with it. It can shift family roles and bring up a mix of emotions—guilt, grief, worry, even relief. You want a care home that understands this, and doesn’t shut families out.
At Willow Bank, we see families as part of the team. You know your loved one best, and we’ll always respect that.
Final thought
The ‘right’ home isn’t always the one with the biggest lounge or a fancy cinema room. It’s the one where your loved one will feel safe, calm, and still able to enjoy the small things that matter. It’s the one where they’re known—not just cared for.
If you’re looking for that kind of dementia care in Pershore, or anywhere in Worcestershire, we’d love to welcome you to Willow Bank House.